TECHNICAL QUESTIONS
What type of computer do I need to use your +AddVance E-books?
I use a MAC, so can I still read your +AddVance E-books?
Do I need any special software?
Your free browser software occasionally asks me if I want to check for updates. Should I allow it and is it free?
Is the +AddVance E-book and free browser software compatible with Linux operating systems?
The download link for the free browser software is shown in every email, each time I buy another +AddVance E-book. Do I need to download the browser software every time?
Do I need to remember a password to use your +AddVance E-books?
Do I have to be on-line to the internet to read your +AddVance E-books?
Can I print your +AddVance E-books?
Do you sell your +AddVance study materials on CD or in a pre-printed format?
Can I transfer the +AddVance E-book from one computer to another?
What if I want to view my new +AddVance E-book on both my Laptop AND Desktop?
How do I solve the browser software error "Invalid document version. Supported version by viewer is (e.g.) 7, document version is (e.g.) 8" when trying to open an +AddVance E-book?
How do I solve the browser software error "No more licenses are available for you, please contact your publisher." when activating my license?
How do I solve the browser software error "You do not have authority to access these study materials" when trying to open an +AddVance E-book?
Why do the E-book Download Links, that were originally emailed to me when I first purchased, no longer work?
How do I know if I have administrative rights on my computer?
1. ‘Exam Study Textbook: A routemap through the syllabus’
Our ‘Exam Study Textbook: A routemap through the syllabus’ E-book has been developed to ease your study experience, raise your comfort level and skill in dealing with exam questions and covers the syllabus by using two integrated elements:
The content of your study text is hyperlinked to the syllabus reference so that you can ensure complete coverage.
"What are the advantages of using budgetary control in an organisation?"
B Basic plans are continually reappraised
U Unifies the management team (coordination)
D Decentralises decision making (delegation)
G Gets managers involved (motivation)
E Ensures resources are used appropriately (value for money)
T Time based targets are established (performance appraisal)
P Participation is required (improved decisions)
L Lets managers know their contribution (morale building)
A Attention is placed on results (cybernetic control)
N Needs are identified and resources planned for (decision making)
- We use a word or words that are vivid enough to be clearly remembered.
3. ‘Practice Questions & Answers: Drilling Down'
The surest way to succeed in exams is to constantly recall, rethink, test and refresh your knowledge. You need to be continuously looking back over your shoulder rethinking and reworking topics from as many different angles as possible. Working through exam-status questions has helped thousands of students build their confidence and to sharpen their exam techniques.
Our +AddVance range offers an E-book ‘Practice Questions and Answers: Drilling down’ for each available subject. Each E-book contains numerous exam-status questions with detailed answer guides. Questions and answers are hyperlinked and so you will not need to turn pages to find suggested solutions.
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FAQ: Why should I use your +AddVance E-books?
As well as providing study material at an extraordinary low cost to our users, the Tony Surridge +AddVance E-book range offers enormous advantages over the traditional and more conventional classroom and book-based approach to teaching. The delivery of study material through the use of digital text and graphics is achieved by harnessing the full power of electronic technology.
And, our study material:
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FAQ: Why are your +AddVance E-books sold at such a LOW price?
Yes... it would seem that our books are cheap, but then again our customers are often not able to invest in high-cost study material which after all bears risk, because nobody is really certain of exam success. Let us look at a few statistics:
The reason why our prices are set at an extremely (almost unrealistically) low price is because our costs are low and we are able, and pleased, to pass the cost savings on to our customers. Why are our costs so low? Well, to reiterate some points made on another part of our web site …
This results in dramatic cost reductions when compared with traditional paper-trail study material. We believe, and our students tell us, that this is the most efficient and effective way of delivering a value-for-money service to modern forward-thinking students.
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FAQ: Do your +AddVance E-books cover the ACCA syllabus?
Our +AddVance range covers a variety of publications, each one written bespokely for the ACCA exam syllabus:
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FAQ: How often do your +AddVance E-books get updated?
We do not carry heavy invesntories of unsold printed paper books and always update our +AddVance E-books immediately in real time. We are flexible in that nature and can adapt quickly as and when any changes to the ACCA syllabus occur.
We place details of the updates on our website, announced in our free forum. We make sure all our publications are up to date with the most recent and relevant edition changes before submitting them to the marketplace.
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FAQ: How can I say what I think about your +AddVance E-books?
We are always pleased to hear from our student customers and try hard to respond promptly to their changing needs. There are two ways you can let us, and others, know what you think:
1: Post your opinion in our "Reviews" tab on our website, as shown in the full description of each publication.
2: Use our free Forum to state your views. Please click on the ‘Forum’ section of our website and feel free to say what you think!
Alternatively, if you want your views or comments to remain private please use our Customer Support Service which you can contact by e-mail at customerservice@tonysurridge.co.uk. A brief synopsis of your ideas or opinion would be sufficient to initiate a prompt response from one of our experts.
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FAQ: Are you concerned about the environment?
We are particularly conscious of the pressing responsibility of everyone to preserve the world’s resources and environment. We use minimum paper-based direct and indirect marketing. We require our students to purchase our products by using our online website so that less paper is used, and hence less trees are cut down. When involved in any ‘face to face contact teaching’ we use electronic teaching aids which also reduces the amount of flip-chart paper, and difficult to dispose of, white board markers. When we use printed materials, we attempt to ensure that it is all printed on post-use recycled paper.
We also look to provide support for students around the world, including those in Developing Countries who have a lower income level, by providing on-line tuition at peppercorn rates, often charging only 10 percent of comparable competitive services (i.e. only £3 for a full study text instead of a potential £30)